The Client: Global Network Equipment Manufacturer
The client used a fragmented contract review process to sign up service providers, which often delayed order fulfillment. The disparate processes made it difficult to establish the accountability of the contracts, and the lack of a consolidated, enterprise-wide view of contracts hampered effective data analysis. Stakeholders were uncertain about the status of any given contract owing to these silos. Further, the terms and conditions used in the contracts were not standardized, leading to inconsistencies across the organization.
WNS-Denali helped the client centralize all contract requests raised by the organization’s different business units, using a programmatic approach and a dedicated implementation team. WNS-Denali laid down well-documented processes and operating guidelines for crafting contracts, and also created a legal terms playbook to help standardize contracts. In order to align with the client’s global footprint, WNS-Denali set up a delivery team comprising resources situated in both North America and India.
The streamlined contract creation approach helped the client execute more than 2,500 contracts in just two years. Nearly 96 percent of the contracts created followed the client’s standard format, up from just 21 percent before the project’s execution. Only 9 percent of the contracts were required to be reviewed by a legal attorney post the project, as against 74 percent earlier, leading to significant cost savings and higher organizational efficiency.